Returns and exchanges

We accept returns within 15 days, but the product cannot be used and must still be able to ship in its original package in order to receive a refund. Once we receive the package, our team will examine the product to verify its condition, then process the refund less shipping and restocking fees. Depending on your shipping address, these fees are typically between $250 and $300. This process can take up to 30 days.

If you purchased your product as part of a bundle, any discounts received as part of that purchase will also be deducted.

Why the policy is strict

Shipping ski equipment is expensive, and we do our best to reduce those costs for our customers when working with carriers. Returning these large items and restocking them in the warehouse is very expensive, and as a small company we simply cannot incur those costs.

Exchanges

We know it can be challenging to select a size from an online assessment, so we encourage every customer to measure their gear before buying, to be sure it fits when the Quad arrives. We can exchange products, but shipping and restocking fees still apply to the original.

Starting a return

Email info@tramlinetravel.com with your order number and we will take it from there.